Terms and Conditions 2025

Ticket Pricing

• Tickets are priced at £28 each
• There are no concessionary prices relating to age (see section 3 "Purchasing Restrictions and Guidelines" re children)

Ticket Procedures for 2025

• Tickets will be on sale from March 1 2025. Tickets can be selected and purchased online via the BOAT website (www.brownsea-theatre.co.uk) or via BH Live direct, or by phone to either BH Live or BOAT. Tickets can also be purchased in person during ticket office opening hours
• There will be no bookings by post in 2025.
• All tickets whether ordered online or by phone will be sent to the purchaser by email. All tickets must be printed off and must be held by each individual ticket holder for access to the theatre at Canford. Anyone unable to print off their tickets should contact the BOAT Box Office (07915 184992) to arrange collection at Canford on the evening of the performance
• Patrons will not be allowed into the auditorium by simply showing any proof of purchase information displayed on a mobile phone or any other device. Should patrons fail to have a printed ticket then they will be re-directed to prove the purchase and be supplied with a suitable printed ticket
• BOAT, supported by BH Live, has a no refund policy with the exception of the circumstance where a scheduled performance and the contingency performance relating to it are both cancelled. Patrons who order online have the option to pay a ticket protection fee in case they need to cancel.

Purchasing Tickets

Online purchases

• Online sales are managed by BH Live. Credit/debit cards may be used for payment. All payment details are confidential between the customer and BH Live. BOAT will not have access to any payment details. BOAT will be supplied with the purchasing patron’s name, seat details and necessary contact details only
• Patrons will be able to select online the seats they wish to sit in, subject to availability. Note that the auditorium will be similar to the previous three-stand set-up but that the stands have fewer seats in them than before and that stand names and ticket/seat numbers differ to what regular patrons are used to. Some rows/seat numbers across the stands are the same, so it is important that the stand name is identifiable on the ticket and to the ticket holder
• All sales incur a flat £3.00 transaction fee (irrespective of how many tickets are involved in that sale) There are no other costs to pay
• All tickets that are provided via email must be printed off individually (see ticket procedures)
• For any questions following any online booking made, patrons need to contact BH Live (https://www.bournemouthpavilion.co.uk/contact-us)
• Tickets, subject to availability, can be booked online up until 12:00 noon on the day of the scheduled performance. Anyone wishing for tickets after that time will need to contact the BOAT Box Office telephone answer service (07915 184992). Any tickets ordered this way would need to be collected at Canford by arrangement with the Box Office
• Should any scheduled performance be cancelled any available tickets for the contingency performance (that will take place instead) will NOT be available online. Patrons would need to telephone the BOAT Box Office (07915 184992)

Phone purchases

From BH Live by calling 0300 500 0595.

• These can only be purchased during phoneline opening hours (see https://www.bournemouthpavilion.co.uk/visit for details)
• Payment can be made by Credit/Debit Card
• For any questions relating to in phone bookings patrons need to contact BH Live (https://wwwbournemouthpavilion.co.uk/contact-us)
• Tickets, subject to availability, can be booked by phone up until 12 noon on the day of the scheduled performance. Anyone wishing for tickets after that time will need to contact BOAT Box Office telephone answer service (07915 184992)
• Should any scheduled performance be cancelled any available tickets for the contingency performance (that will take place instead) will NOT be available to book on the standard booking number. Patrons would need to telephone the BOAT Box Office (07915 184992)

From the BOAT Box Office by calling 07915 184992

• This is an answerphone service and messages can be left at any time. BOAT will call you back as soon as possible
• Tickets booked this way can ONLY be paid for by Bank Transfer. BOAT will email an invoice for payment. Invoices for tickets will need to be paid for within 48 hours - with the exception of tickets for a performance that is less than 48 hours away when payment needs to be made immediately.

In person in advance, at Bournemouth Pavilion Ticket Office.

• These can only be purchased during ticket office opening hours (see https://www.bournemouthpavilion.co.uk/visit for details)
• Payment can be made by Credit/Debit Card
• For any questions relating to in person bookings patrons need to contact BH Live (https://www.bournemouthpavilion.co.uk/contact-us)
• Tickets, subject to availability, can be booked in person up until 12 noon on the day of the scheduled performance. Anyone wishing for tickets after that time will need to contact BOAT Box Office telephone answer service (07915 184992)
• Should any scheduled performance be cancelled any available tickets for the contingency performance (that will take place instead) will NOT be available at Bournemouth Pavilion Theatre. Patrons would need to telephone the BOAT Box Office (07915 184992)

In person on performance days at Canford

• These can only be purchased by arrangement in advance with the BOAT Box Office (07915 184992) and only if the person ordering is able to be at Canford by 7pm to collect tickets before 7:15pm
• Patrons are advised to check availability in advance on the BOAT website or telephone answer service as BOAT performances usually sell out in advance.

Purchasing Restrictions and Guidelines

The following restrictions/guidelines apply and are the responsibility of the purchaser to note (for all his/her party)

• BOAT productions are not recommended for children under 10. Due to insurance restrictions CHILDREN UNDER 6 CANNOT be accommodated. Anyone inadvertently purchasing ticket(s) for any child(ren) under 6 should contact BOAT or BH Live as soon as possible. Any ticket holder 16 or under must be accompanied at all times by an adult whilst on site at Canford
• BOAT endeavour to accommodate suitable seating for all disabilities. BOAT ask to be advised in advance of any case of anyone needing to use a wheelchair or mobile chair in the auditorium as this can be accommodated
• Free parking is available in assigned areas at Canford; the main parking will be a short walk from the auditorium, but there is accessible parking close-by. When ordering tickets patrons will be able to advise if accessible parking is needed. BOAT would need to know to ensure a suitable parking space is reserved
• Patrons are asked NOT to arrive at Canford before 5:30pm but are also advised to arrive by 7pm in order to park up and take the short walk to the theatre. Patrons arriving AFTER ‘curtain-up’ will NOT be allowed into the auditorium until a suitable point identified by the front-of-house staff
• With the venue being in the grounds of a school patrons will only be permitted to park where indicated by Front of House staff and will not be able to wander outside of the area designated for the theatre. This designated area will include a large area for picnics, catering facilities and permanent and temporary toilet facilities
• Patrons bringing their own food and drink are requested to take home their own waste as there will be no onsite facilities for this purpose
• Canford School, including the entire grounds, is a no smoking or vaping site.
• BOAT has a zero-tolerance policy for abuse and unacceptable behaviour. Any abuse towards Canford staff, members of BOAT or fellow patrons will not be tolerated.

Usage of Tickets

Any ticket issued can ONLY be used for :-
(i) the scheduled date specified on the ticket OR
(ii) the contingency date specified on the ticket and then ONLY in the event that the scheduled performance is cancelled and replaced by a performance on the specified contingency date OR
(iii) Any re-arranged date that BOAT agree to add as a performance date should neither a scheduled performance nor its contingency go ahead

Cancellation of Scheduled Performances

1. Due to performances being held in the open air, BOAT has traditionally allowed for a contingency performance should the scheduled performance be cancelled. This arrangement remains in place for Canford. A performance may be cancelled for a number of reasons, eg adverse weather at the time or the auditorium and/or acting area causing Health and Safety concerns following bad weather. Hence BOAT performances are held on alternate days with the days in between set aside for contingency purposes. However, BOAT will not cancel any scheduled performance at the first sign of rain and/or because the weather on the contingency date is forecast to be better, although BOAT will and does always monitor responsibly all forecasts for weather. Patrons should take responsibility to cater for weather by wearing or bringing sensible appropriate clothing
2. BOAT will always aim to perform on the scheduled date if possible. It is very much in the interests of the Company, as well as patrons, that the show goes on. After months of preparation and rehearsals, BOAT will always want to give patrons the best that can be offered. A condition on the purchasing of tickets for any BOAT production is that BOAT Management will take responsibility for deciding whether a performance goes ahead and that decision is final.
3. BOAT monitors weather forecasts throughout the day and up-to-date information will be available online and on the mobile telephone service that BOAT provide on performance dates.
4. BOAT may call off a scheduled performance at any time before the scheduled start time of 7:30pm. Tickets will then be valid for the contingency performance the following evening.
5. Once a performance begins, BOAT will endeavour to continue to perform the whole play. However, should a sudden change in the weather be serious enough to cause the performance to be halted then BOAT will consider reverting to the contingency date. As in (ii) above, this decision will be made by BOAT management and will be final
6. It is important for patrons to be aware of and note the contingency dates for performances in the event that any scheduled performance is cancelled. A condition of sale is that it is each ticket holder’s responsibility to be available for the contingency date and there are no refunds if the scheduled performance is cancelled and the ticket holder is unable to attend the contingency date.
7. There can be no refunds if unable to attend either the scheduled or contingency performance, whichever takes place.
8. Should both the scheduled and contingency performance be cancelled then BOAT will endeavour to arrange another date for that performance. That date, unlike the original and contingency, would not have been committed to by patrons at the point of sale, so if unable to attend a performance offered patrons will be able to request a refund equivalent to the ticket price

Key Information for Patrons

1. Patrons who purchase tickets must ensure that ALL members of their party are aware of the following in advance of the performance date and also that they have read the Terms and Conditions agreed to when purchasing. A condition on purchasing tickets is that it is each ticket holder's responsibility to be available for the contingency performance AS WELL as the scheduled performance date.
2. The contingency performance will ONLY take place if the performance does not take place on the scheduled date or in any circumstance that BOAT management decide to revert to it in the abandonment of the scheduled performance. If the scheduled performance is cancelled there are no refunds for those unable to attend the contingency performance. There are no refunds in any circumstance where a performance is abandoned after it has started, irrespective of whether the contingency date is taken up.
3. All decisions regarding ability to perform are the responsibility of the BOAT trustees and are final.
4. Ticket holders are responsible for ensuring they arrive in plenty of time for the start of the performance. BOAT recommends being at Canford by 7pm at the latest
5. Prior to the date of the performance: Any problems relating to tickets purchased online or in person from BH Live - contact BH Live (https://www.bournemouthpavilion.co.uk/contact-us). Any problems relating to tickets purchased by post or for any general enquiries - including pre-booking of picnic chairs - please contact the BOAT box office telephone answer service on 07915 184992 or by email ([email protected])
6. On the date of the performance: If the ONLY reason you need to contact anyone is to check that the performance is going ahead or not, it is suggested that the first port of call should be to visit the BOAT website (www.brownsea-theatre.co.uk) where up to date information will be available on the Home Page, or on BOAT’s Facebook page from 10am on the morning of the performance It is suggested that patrons only use the mobile phone service if unable to access the internet or have any urgent need to speak to BOAT before travelling to Canford. BOAT's mobile number 07915 184992 will be available for this service, on answerphone from 10:00am to 5:30pm and will be manned onsite at Canford between 5:30pm and 7:15pm. Should any performance be cancelled early a relevant recorded message may instead be already in place.