Terms and Conditions 2026

Ticket Pricing

• Tickets are priced at £29.00 each
• There are no concessionary prices relating to age (see "Purchasing Restrictions and Guidelines" re: children)

Ticket Procedures for 2026

• Tickets will be on sale from March 1 2026. Tickets can be selected and purchased online via the BOAT website (www.brownsea-theatre.co.uk) or by phone to either BH Live or BOAT. Tickets can also be purchased in person from Bournemouth Pavilion during ticket office opening hours.
• There will be no bookings by post in 2026.
• All tickets whether ordered online or by phone will be sent to the purchaser by email. Tickets can be shown on a mobile phone or other device - or, if preferred, printed - for quick access at the auditorium at Canford. ALL tickets will need to be validated before entry.
• For 2026, for the first time at a BOAT production, each ticket will be for one specific performance with no scheduled contingency. There are no refunds when the performance for the date on the ticket goes ahead, but should a performance be cancelled - or abandoned before the interval - ticket holders will be offered to exchange their tickets to a later performance or any replacement performance subsequently arranged. However, ticket holders not wishing to exchange to another date can claim a refund from the point of purchase.

Purchasing Tickets

Online purchases

• Online sales are managed by BH Live. Credit/debit cards may be used for payment. All payment details are confidential between the customer and BH Live. BOAT will not have access to any payment details. BOAT will be supplied with the purchasing patron’s name, seat details, and necessary contact details only.
• Patrons will be able to select online the seats they wish to sit in, subject to availability.
• All sales incur a flat £3.00 transaction fee (irrespective of how many tickets are involved in that sale) There are no other costs to pay. This transaction fee is non-refundable in all circumstances.
• All tickets that are provided via email can be shown on a mobile device individually (see Ticket Procedures 2026).
• For any questions following any online booking made, patrons need to contact BH Live (https://www.bournemouthpavilion.co.uk/contact-us).
• Tickets, subject to availability, can be booked online up until 16:00 on the day of the performance. Anyone wishing for tickets after that time will need to contact the BOAT Box Office telephone answer service (07915 184992). Any tickets ordered this way would need to be collected at Canford by arrangement with the BOAT Box Office.

Phone purchases

(i) From BH Live by calling 0300 500 0595.

• These can only be purchased during phoneline opening hours (see https://www.bournemouthpavilion.co.uk/visit for details).
• Payment can be made by Credit/Debit Card.
• For any questions relating to in phone bookings patrons need to contact BH Live (https://www.bournemouthpavilion.co.uk/contact-us).
• Tickets, subject to availability, can be booked by phone up until 16:00 on the day of the performance. Anyone wishing for tickets after that time will need to contact BOAT Box Office telephone answer service (07915 184992)

(ii) From the BOAT Box Office by calling 07915 184992

• This is an answerphone service and messages can be left at any time. BOAT will call you back as soon as possible.
• Tickets booked this way can ONLY be paid for by Bank Transfer. BOAT will email an invoice for payment. Invoices for tickets will need to be paid for within 48 hours - except for tickets for a performance that is less than 48 hours away when payment needs to be made immediately.

In person in advance, at Bournemouth Pavilion Ticket Office.

• These can only be purchased during ticket office opening hours (see https://www.bournemouthpavilion.co.uk/visit for details)
• Payment can be made by Credit/Debit Card
• For any questions relating to in person bookings patrons need to contact BH Live (https://www.bournemouthpavilion.co.uk/contact-us)
• Tickets, subject to availability, can be booked in person up until 16:00 on the day of the performance. Anyone wishing for tickets after that time will need to contact the BOAT Box Office telephone answer service (07915 184992)

In person on performance days at Canford

• These can only be purchased by arrangement in advance with the BOAT Box Office (07915 184992) and only if the person ordering is able to be at Canford by 7pm to collect tickets before 7:15pm.
• Patrons are advised to check availability in advance on the BOAT website or telephone answer service as BOAT performances usually sell out in advance.

Purchasing Restrictions and Guidelines

The following restrictions/guidelines apply and are the responsibility of the purchaser to note (for all his/her party)

• BOAT productions are not recommended for children under 10. CHILDREN UNDER 6 CANNOT be accommodated. Any ticket holder 16 or under must be accompanied at all times by an adult whilst on site at Canford.
• BOAT endeavour to accommodate suitable seating for all disabilities. BOAT ask to be advised in advance of any case of anyone needing to use a wheelchair or mobile chair in the auditorium as this can be accommodated.
• Free parking is available in assigned areas at Canford; the main parking will be a short walk from the auditorium, but there is accessible parking close-by. When ordering tickets patrons will be able to advise if accessible parking is needed. BOAT would need to know to ensure a suitable parking space is reserved.
• Patrons are asked NOT to arrive at Canford before two hours before the performance, but are also advised to arrive by 30 minutes before the start time in order to park up and take the short walk to the theatre. Patrons arriving AFTER ‘curtain-up’ will NOT be allowed into the auditorium until a suitable point identified by the front-of-house staff.
• With the venue being in the grounds of a school patrons will only be permitted to park where indicated by Front of House staff and will not be able to wander outside of the area designated for the theatre. This designated area will include a large area for picnics, catering facilities and permanent and temporary toilet facilities.
• Patrons bringing their own food and drink are requested to take home their own waste as there will be no onsite facilities for this purpose.
• Canford School, including the entire grounds, is a no smoking or vaping site.
• BOAT has a zero-tolerance policy for abuse and unacceptable behaviour. Any abuse towards Canford staff, members of BOAT or fellow patrons will not be tolerated.

Usage of Tickets

Any ticket issued can ONLY be used for:

1. the performance date and seat number specified on the ticket OR
2. a replacement performance date (due to cancellation or abandonment of the original date) as specified by BOAT. In such a circumstance the ORIGINAL ticket issued will become valid for the same seat number on the replacement date.

Cancellation of Scheduled Performances

• In 2026 there will be NO scheduled contingency dates. Should a performance be cancelled - or abandoned before the interval – patrons will be able to exchange their ticket(s) for any available ticket(s) for a later performance date or, may be offered a brand-new replacement performance date (see below). If ticket holders are unable to or wish not to attend any other performance available, they will be able to claim a refund. To claim they must apply and receive acknowledgement of their request by August 31^st 2026. No refund requests will be accepted after that date.
• For exchanges and refunds patrons would need to either telephone BH Live (0300 500 0595) or contact the BOAT Box Office by email ([email protected]) or telephone (07915 184992) in accordance with their point of the original purchase. For all tickets purchased online or in person at the Bournemouth Pavilion the ticket holder will need to contact BH Live
• In circumstances where tickets are exchanged to a later performance the NEW tickets can only be allocated to the seats that are still available for purchase for that performance.
• All NEW tickets claimed because of an exchange will be sent to the original purchaser by email
• In the circumstance where BOAT offer a replacement performance for a cancelled or abandoned performance ticket holders will be able to use their original tickets and original seat numbers for the replacement performance. Should ticket holders decide to not use those tickets for the replacement performance they may exchange to another date or claim a refund (as above)
• A performance may be cancelled for a number of reasons, eg: adverse weather at the time or the auditorium and/or acting area causing Health and Safety concerns following bad weather. However, BOAT will not cancel any scheduled performance at the first sign of rain and will attempt to perform if possible and safe to do so.
• A condition on the purchasing of tickets for any BOAT production is that BOAT Management will take responsibility for deciding whether a performance goes ahead and that decision is final. Patrons should take responsibility to cater for weather by wearing or bringing sensible appropriate clothing
• BOAT monitors weather forecasts throughout the day and up-to-date information will be available online and on the mobile telephone service that BOAT provide on performance dates.
• BOAT may cancel a performance at any time before the scheduled start time or abandon it after it has started, if necessary, due to worsening weather. Once a performance begins, BOAT will always endeavour to continue to perform the whole play. However, should a sudden change in the weather be serious enough to cause the performance to be halted then BOAT will offer a ticket exchange or refund (as above) - if halted before the interval. There would be no exchanges or refunds if abandoned after the interval.
• There can be no refunds for tickets holders who are unable to attend a performance which takes place

Key Information for Patrons

• Patrons who purchase tickets must ensure that ALL members of their party are aware of the following in advance of the performance date and that they have read the Terms and Conditions agreed to when purchasing.
• All decisions regarding ability to perform are the responsibility of the BOAT trustees and are final.
• Ticket holders are responsible for ensuring they arrive in plenty of time for the start of the performance. BOAT recommends being at Canford by 30 minutes before the start time at the latest
• Prior to the date of the performance: Any problems relating to tickets purchased online or in person from BH Live - contact BH Live (https://www.bournemouthpavilion.co.uk/contact-us). Any problems relating to tickets purchased via the BOAT Box Office or for any general enquiries - including pre-booking of picnic chairs - please contact the BOAT Box Office telephone answer service on 07915 184992 or by email ([email protected])
• On the date of the performance: If the ONLY reason you need to contact anyone is to check that the performance is going ahead or not, it is suggested that the first port of call should be to visit the BOAT website (www.brownsea-theatre.co.uk) where up to date information will be available on the Home Page, or on BOAT’s Facebook page from 10am on the morning of the performance It is suggested that patrons only use the mobile phone service if unable to access the internet or have any urgent need to speak to BOAT before travelling to Canford. BOAT's mobile number 07915 184992 will be available for this service, on answerphone from 10:00am to 5:30pm and will be manned onsite at Canford between 5:30pm and 7:15pm. Should any performance be cancelled early a relevant recorded message may instead be already in place.