Website FAQ’s

 

Tickets / Booking

 Where can I purchase a ticket?

Tickets can be purchased online here, by phone to either BH Live or BOAT. Tickets can also be purchased in person from Bournemouth Pavilion during ticket office opening hours.

See Terms and Conditions for further details.

 

How will I receive my ticket?

All tickets whether ordered online or by phone will be sent to the purchaser by email. Tickets can be shown on a mobile phone or other device - or, if preferred, printed at home.
Tickets can also be accessed through the My Account pages on www.bournemouthpavilion.co.uk

 

Is there a booking fee?

Yes, all sales incur a flat £3.00 transaction fee (irrespective of how many tickets are involved in that sale).

 

Getting there

What postcode should I use in my sat nav?

Use BH21 3BS in your sat nav. This will take you to the Village Entrance, NOT the main School entrance.

 

Do you have a what3words location code?

Yes, use puns.task.backswing to find the Village Entrance.

 

Is the theatre on a bus route?

Yes, bus routes and timetables can be found here.

 

Rain and Cancellations

What happens if it rains?

BOAT will not cancel any scheduled performance at the first sign of rain and will attempt to perform if possible and safe to do so. BOAT Management will take responsibility for deciding whether a performance goes ahead and that decision is final. Patrons should take responsibility to cater for weather by wearing or bringing sensible appropriate clothing.

 

Can I bring an umbrella?

Yes, however umbrellas are not permitted to be used inside the auditorium

 

What do I do if a performance is cancelled?

If a performance is cancelled - or abandoned before the interval – you will be able to exchange your ticket(s) for any available ticket(s) for a later performance date, or you may be offered a brand-new replacement performance date. If you are unable to or wish not to attend any other performance available, you will be able to claim a refund.

See Terms and Conditions for further details.

 

Parking

Do I have to pay for parking?

No, all parking on site is free of charge. All parking is within sight of the auditorium although some areas require a walk across a level playing field.

 

Is there accessible parking?

Yes, accessible parking is available to pre-book when ordering tickets

 

Food and drink

Can I bring my own food and alcohol?

Yes, you may bring food and alcohol to consume prior to the performance and during the interval.

 

Will there be food and drink available to purchase on site?

Yes, Canford School will be providing catering service prior to the performance and during the interval. Details of this are to be confirmed

 

Toilets

Are there toilet facilities on site?

Yes, temporary toilets are located at a convenient distance from the auditorium.

 

Seats

Do I have to bring my own chair?

You are welcome to bring your own chair to use while you picnic before the performance and during the interval. You may also contact [email protected] to reserve one of our supply of plastic chairs.

However you do not need to bring a chair to watch the performance. The auditorium consists of three purpose built seating stands with plastic flip down stadium seats.

 

What size are the seats?

The seats are made of moulded plastic and are 16.5 inches wide and 14 inches deep. There are an additional 2 inches between each seat. There are no armrests.

 

Are there any steps to get to my seat?

Yes, there are two shallow steps between each row of seats. The front row of each stand (row A) is step free.

 

Volunteering

How can I join BOAT as a volunteer?

Volunteer applications are open from November to July every year and can be submitted here. No experience is required - just enthusiasm and commitment.

 

Auditioning

How do I audition for a role in the cast?

Open auditions are held each year in January or February. Details of the following year are updated in November.