Terms and Conditions 2022

Ticket Pricing

Purchasing Tickets

Subject to availability tickets may be purchased: -

Online at www.brownsea-theatre.co.uk

Via post (by cheque)

In person in advance, at Bournemouth Pavilion Ticket Office.

In person on performance days (by cash only), on Poole Quay

Purchasing Restrictions

The following restrictions apply and are the responsibility of the purchaser to note (for all his/her party)

Usage of Tickets

Any ticket issued can ONLY be used for :-
(i) the scheduled date specified on the ticket OR
(ii) the contingency date specified on the ticket and then ONLY in the event that the scheduled performance is cancelled and replaced by a performance on the specified contingency date
Patrons may use tickets to travel to Brownsea Island on the date of performance ONLY from Poole Quay on Brownsea Island Ferries ONLY at the scheduled times as publicised on the tickets (between 5:00pm and 6:40pm). Anyone wishing to go to Brownsea Island earlier in the day on Brownsea Island Ferries or with any other boat service/company would be subjected to paying a return boat fare, but should remain aware that the return boats after the performance will ONLY return to Poole Quay. Note also that an early arrival on the Island may also mean having to pay a landing fee to the National Trust.

Cancellation of Scheduled Performances

(i) Due to performances being held in the open air and on an island, BOAT has traditionally allowed for a contingency performance should the scheduled performance be cancelled. A performance may be cancelled for a number of reasons, eg adverse weather at the time, sea conditions, the auditorium and/or acting area causing Health and Safety concerns following bad weather. Hence BOAT performances are held on Mondays, Wednesdays and Fridays with days between set aside for contingency purposes. However, BOAT will not cancel any scheduled performance at the first sign of rain and/or because the weather on the contingency date is forecast to be better, although BOAT will and does always monitor responsibly all forecasts for weather and sea conditions. Patrons should also be aware that the weather on the Island frequently differs from that on the mainland and that even on a hot day the evening can become cold. Patrons should take responsibility to cater for this by bringing appropriate waterproofs and warm clothing.
(ii) BOAT will always aim to perform on the scheduled date if possible. It is very much in the interests of the Company, as well as patrons, that the show goes on. After months of preparation and rehearsals, BOAT will always want to give patrons the best that can be offered. A condition on the purchasing of tickets for any BOAT production is that BOAT Management will take responsibility for deciding whether a performance goes ahead and that decision is final.
(iii) BOAT monitors weather forecasts throughout the day and up-to-date information will be available online and on the mobile telephone service that BOAT provide on performance dates.
(iv) BOAT may call off a scheduled performance at any time before the scheduled start time of 7:30pm. Anyone on the Island at the time a performance is called off will be transported back to Poole Quay and tickets will be valid for the contingency performance the following evening.
(v) Once a performance begins, BOAT is obliged to continue and perform the whole play unless, in a very rare circumstance, it becomes unsafe to do so. In wet conditions, when BOAT considers it right to do so, the performance may actually continue in blacks or waterproofs rather than costume. Once a performance starts, there will be NO contingency performance the following evening.
(vi) It is important for patrons to be aware of and note the contingency dates for performances in the event that any scheduled performance is cancelled. A condition of sale is that it is each ticket holder’s responsibility to be available for the contingency date and there are no refunds if the scheduled performance is cancelled and the ticket holder is unable to attend the contingency date.
(vii) There can be no refunds if unable to attend either performance except in the circumstances laid out in section 6.

Refunds and Exchanges

(i) Tickets will only be considered for refund if returned and received at least fourteen days before the scheduled date of performance on the tickets. However if more than FOUR tickets should be returned by one customer, refunds will only be issued IF some or all are subsequently re-sold
(ii) Tickets returned and received less than fourteen days before the scheduled date of performance will only be considered for refund IF subsequently re-sold.
(iii) Tickets can be exchanged for a different performance if returned and received at least seven days before the scheduled date of the performance on the returned ticket OR at any time if the date it is being exchanged for is earlier than that of the returned ticket. All subject to availability.
(iv) Tickets being returned up until 7:30pm on the day prior to the scheduled performance for refund or exchange (subject to points i ,ii & iii above) must be returned to the source of the sale ie ..

(v) Tickets that are returned on Poole Quay on the date of performance will only be refunded if they are able to be re-sold.
(vi) Refunds of tickets purchased though BH Live will be deducted £1.50 admin fee per ticket, and the £3.00 transaction fee will not be refundable. Refund of tickets returned by post to BOAT may be subjected to a handling/postage charge of £1 if a self-addressed envelope with the correct postage is not sent with the returned ticket(s).
(vii) Refunds will be payable ONLY to the person who originally ordered, unless agreed by all parties in writing.
(viii) Refunds for tickets on performance nights will be made in cash on the night OR by post, by cheque, to the person who originally ordered. In the latter case this may be subjected to a handling/postage charge of £1.
(ix) There are no refunds as the result of cancellation of the original scheduled date as the ticket holder is responsible for being available for the contingency date.
(x) There are no refunds for the abandonment of any performance once it has started.
(xi) Refunds can NOT be claimed for those who miss the last boat in any circumstances. It is recommended to park at the nearby multi-storey car park (postcode BH15 1SB) by 6:30pm at the very latest.

Covid 19 Measures